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Resource Library
Welcome to the CompuCom Systems Online Resource Library. Feel free to scroll through the collateral documents below.
You may view and print documents using the
Adobe Acrobat Reader
. Please note that all items are copyrighted and may not be reprinted, in whole or in part, in any other media without written permission from CompuCom Systems, Inc.
Corporate Brochures
Company Overview: A Closer Look at CompuCom
Company Overview: A Closer Look at CompuCom Canada
Measuring Perception and Performance
Measuring Perception and Performance (CompuCom Canada)
Measuring Perception and Performance - (CompuCom Canada French)
Our Winning Culture
Corporate Fact Sheet
CompuCom “A CompuCom Snapshot”
CompuCom Canada “A CompuCom Snapshot”
Corporate Awards Flyer
CompuCom Awards & Recognition
CompuCom Awards & Recognition (CompuCom Canada)
Success Stories
Byer California Fashions Streamlined Processes, Communications, and Productivity
Diamond Management and Technology Consultants Harnesses the Power of Knowledge and the Spirit of Collaboration with SharePoint
Broadleaf Logistics Company implements a best-in-class IT infrastructure to support the business and innovation
Broadleaf Logistics Company implements a best-in-class IT infrastructure to support the business and innovation (CompuCom Canada Version)
TransAlta transforms its IT organization into a value-driven partner.
TransAlta transforms its IT organization into a value-driven partner. (CompuCom Canada Version)
Petrobras America Facilitates Expansion with Unified Communications
Petrobras America Facilitates Expansion with Unified Communications (CompuCom Canada Version)
CIGNA Benefits from Information Security Benchmark
CIGNA Benefits from Information Security Benchmark (CompuCom Canada Version)
National Retailer Benefits from CompuCom’s Focused Approach to Store Operations
National Retailer Benefits from CompuCom’s Focused Approach to Store Operations (CompuCom Canada Version)
Leading Grocery Retailer Reduces Costs and Enhances Service Delivery
Leading Grocer Retailer Reduces Costs and Enhances Service Delivery (CompuCom Canada Version)
Consumer and Commercial Financial Institution Uses E-learning to Build a Security Culture
Consumer and Commercial Financial Institution Uses E-learning to Build a Security Culture (CompuCom Canada Version)
Multi-National Retailer Increases Operating Efficency with CompuCom's Infrastructure Services
Multi-National Retailer Increases Operating Efficency with CompuCom's Infrastructure Services (CompuCom Canada Version)
Energy and Managed Services Company - Integrating Disparate IT Management Services
Energy and Managed Services Company - Integrating Disparate IT Management Services (CompuCom Canada Version)
Global Electronics Company - Improving Support for a World-Class IT Organization
Global Electronics Company - Improving Support for a World-Class IT Organization (CompuCom Canada Version)
Sunoco Standardizing the Desktop Environment
Sunoco Standardizing the Desktop Environment (CompuCom Canada Version)
Cultivating an IT Infrastructure that Supports Home Office and Field Force
Cultivating an IT Infrastructure that Supports Home Office and Field Force (CompuCom Canada Version)
Radian - Increasing Efficiency by Reducing Incident Volume and PC Support Costs
Radian - Increasing Efficiency by Reducing Incident Volume and PC Support Costs (CompuCom Canada Version)
Partnering With Symantec to Protect Data that Helps Save Lives
Partnering With Symantec to Protect Data that Helps Save Lives (CompuCom Canada Version)
Implementing a Top-Quality, Bilingual Service Desk in Record Time
Implementing a Top-Quality, Bilingual Service Desk in Record Time (CompuCom Canada Version)
Enhancing IT Effectiveness with an Innovative Service Desk
Enhancing IT Effectiveness with an Innovative Service Desk (CompuCom Canada Version)
Prescribing Best Practices to Improve Network Efficiency and Quality
Prescribing Best Practices to Improve Network Efficiency and Quality (CompuCom Canada Version)
Bringing Relief to an Ailing IT Infrastructure
Bringing Relief to an Ailing IT Infrastructure (CompuCom Canada Version)
Managing IT Assets in the Face of Explosive Growth
Managing IT Assets in the Face of Explosive Growth (CompuCom Canada Version)
Partnering with Microsoft to Leverage Desktop Deployment Best Practices
Partnering with Microsoft to Leverage Desktop Deployment Best Practices (CompuCom Canada Version)
Partnering with Microsoft to Leverage Desktop Deployment Best Practices
(video - 27.6 megs)
White Papers
Elevate Your Infrastructure with IIM™
Elevate Your Infrastructure with IIM™ (CompuCom Canada Version)
Outsourcing Drives Business Process Improvements - Delivering Quality IT Services Through an Economic Downturn
The Total Economic Impact of CompuCom Integrated Infrastructure Management Services
Creating a Highly Optimized Workplace through Automation
Creating a Highly Optimized Workplace through Automation (CompuCom Canada Version)
Remote Infrastructure Management: The New Outsourcing Frontier
Remote Infrastructure Management: The New Outsourcing Frontier (CompuCom Canada Version)
Gaining Greater Performance and Flexibility from Next Generation IT Outsourcing
Gaining Greater Performance and Flexibility from Next Generation IT Outsourcing (CompuCom Canada Version)
Is Unified Communications Ready for Prime Time?
Is Unified Communications Ready for Prime Time? (CompuCom Canada Version)
The Changing Face of Outsourcing
Spelling“Value” from the Alphabet Soup of Quality Frameworks
Spelling“Value” from the Alphabet Soup of Quality Frameworks (CompuCom Canada Version)
Seven IT Strategies to Help Survive the Downturn
Seven IT Strategies to Help Survive the Downturn (CompuCom Canada Version)
CompuCom Positioned at Forefront of Companies Offering Superior Service Quality and Delivery to Clients
ITIL: Integrating IT To Drive Business Value
Leveraging Information Technology Infrastructure Library (ITIL®) Best Practices to Attain Organizational Maturity
Leveraging Information Technology Infrastructure Library (ITIL®) Best Practices to Attain Organizational Maturity (CompuCom Canada Version)
The Evolution of the IT Help Desk to the Service Desk
The Evolution of the IT Help Desk to the Service Desk (CompuCom Canada Version)
Integrated Infrastructure Management™: Accelerating the Value of your IT Investment
Integrated Infrastructure Management™: Accelerating the Value of your IT Investment (CompuCom Canada Version)
Understanding and Managing Software Compliance
Service Overviews
Managed Communication Services: Assured IP Telephony Services
Managed Communication Services: Assured IP Telephony Services (CompuCom Canada)
Managed Security Services: PCI Compliance
Managed Security Services: PCI Compliance (CompuCom Canada)
Managed Security Services: Vulnerability Management
Managed Security Services: Security Event Management
Managed Security Services: Managed IPS
Managed Security Services: Managed Firewall
Managed Security Services: Cisco ASA Management
Managed Security Services: Unified Threat Management
Integrated Infrastructure Management (IIM)
Integrated Infrastructure Management (IIM) (CompuCom Canada Version)
Application Services
Application Services (CompuCom Canada Version)
Remote Infrastructure Management
Remote Infrastructure Management (CompuCom Canada Version)
Unified Communications
Unified Communications (CompuCom Canada Version)
CareGuard® For Network Management
Service Desk Overview
Service Desk Overview (CompuCom Canada Version)
Managed Services – Smart Service Desk
Managed Services – Smart Service Desk (CompuCom Canada Version)
Managed Services - Enterprise Operations Center Overview
Managed Services - Enterprise Operations Center Overview (CompuCom Canada Version)
Managed Services – Install, Move, Add, Change, Disposal Services (IMAC)
Managed Services – Install, Move, Add, Change, Disposal Services (IMAC) - (CompuCom Canada Version)
Infrastructure Maturity Assessment Tool
Infrastructure Maturity Assessment Tool (CompuCom Canada Version)
Microsoft + CompuCom Demystifying Vista™ and Office 2007
Microsoft + CompuCom Demystifying Vista™ and Office 2007 (CompuCom Canada Version)
Infrastructure-as-a-Service (IaaS) Program Overview
Infrastructure-as-a-Service (IaaS) Program Overview (CompuCom Canada Version)
Business Service Management (BSM) Snapshot
Business Service Management (BSM) Snapshot (CompuCom Canada Version)
Technical Briefs
Microsoft SharePoint Solutions
Migrating Lotus Notes to Microsoft Exchange Professional Services
Vista Opens New Doors and Windows to Manage the Desktop