Application Infrastructure Management (Data Center Management) helps systems directors and lines of business managers to reduce the total cost of operating business systems and applications. Leveraging data centers and remote management centers outfitted with the latest tools and specialized systems, CompuCom server, storage, and application specialists proactively monitor the health and performance of applications and the systems that support them. Specialist administer approved change requests and releases– patching underlying systems as required. These services combined with Security Management Services and Network Management Services enable business leaders to see the status of key business processes and functions and their relation to underlying infrastructure for effective capacity management, availability management, and incident and problem management.
CompuCom provides 24x7 server management, in addition to real-time server monitoring and comprehensive, Web-based reporting for key performance statistics to clients who prefer to outsource their server infrastructure operations. Leveraging our remote tools, automated processes and skilled technical resources, we monitor everything from hardware platforms to operating systems, offering expertise in the most common services and applications. Our server management services include: Fault Monitoring, Application Monitoring, Performance Reporting, Problem Management, and Change Management.
CompuCom provides a variety of fixed and usage-based storage services to provide the right solution that best fits a client’s needs. These services range from simple local storage options to more sophisticated enterprise-wide solutions that include additional performance, increased redundancy and added information protection. CompuCom storage services include: Enterprise Storage Workshop, Storage Assessment, Capacity and Network Planning, and Storage Management. With each design, CompuCom strives to achieve two cost-saving and efficiency objectives: (1) to consolidate storage and backup services across enterprise servers and (2) to provide for growth and expansion well into the future.
CompuCom’s remote database services Maintain database asset security, auditing, asset reliability and availability with CompuCom’s remote database services. Our services cover software and patch maintenance as well as management of all upgrade processes. CompuCom will conduct forecast requirements for additional processing and disk capacity in partnership with your specific needs. We perform a host of functions such as migrating database assets from one OS to another and consolidating and/or reallocating database assets to maximize efficiencies and investments, full backup and recovery, and monitoring and performance tuning. CompuCom ensures compliance with internal and external regulatory organizations while maintaining integrity of all personal data.
Beyond our application development services that design, test, and update applications, the applications in and of themselves need monitoring and change and release management once deployed. Application services build on server management and focus on the health and performance of the application, assuring that it is operating to business goals and needs. We monitor server status, availability, and response time for the most common processes and applications. As patches and changes need to be implemented following QA, we roll them into service coordinating times with change management teams.
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