CompuCom’s Certified Delivery Centers enable us to help clients drive continuous improvement over time by:
- Increasing client satisfaction and loyalty through improvements in operational effectiveness and staff productivity
- Implementing continuous improvement programs that enable us to provide world-class service to our clients
- Benchmarking support operations against best-in-class organizations and best practices to further enhance performance, while leveraging our longstanding relationship with the Service800 organization
CompuCom serves clients in our Certified Delivery Centers in the following locations:
- Dallas, Texas
- Cincinnati, Ohio
- Paulsboro, New Jersey
- Mississauga, Ontario, Canada
- Calgary, Alberta, Canada
- Pune, India
We independently audit our Certified Delivery Centers annually to ensure peak performance of our operations, formally reviewing all practices and discussing the latest industry trends. The audit quantifies service effectiveness, based on stringent performance standards, including criteria for best practices in service strategy, operations, assisted and non-assisted support, depot and field service, and performance metrics. Audits examine process standardization across functional units, client satisfaction, service delivery processes, operational performance, staff development, and key organizational interfaces. Each annual audit encompasses the following steps:
- Document review
- Associate meetings
- Voice of the client
- Findings and continuous improvement
- Benchmarking
- Best practice sharing