Delivery Infrastructure & Tools

CompuCom’s delivery infrastructure enables us to help clients drive continuous improvement over time by:

  • Increasing client satisfaction and loyalty through improvements in operational effectiveness and staff productivity
  • Implementing continuous improvement programs that enable us to provide world-class service to our clients
  • Benchmarking support operations against best-in-class organizations and best practices to further enhance performance, while leveraging our longstanding relationship with the Service800 organization
CompuCom has earned numerous certifications surrounding its practices and centers of operations. Foremost among these is ISO/IEC 20000, the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. Check our many certifications by clicking here.

CompuCom serves clients around the world from its facilities and those of its partners. CompuCom’s major centers are in the following locations:

  • Dallas and Houston, Texas
  • Cincinnati, Ohio
  • Paulsboro, New Jersey
  • Mississauga and Toronto, Ontario, Canada
  • Calgary, Alberta, Canada
  • Spokane and Seattle, Washington
  • Charlotte, North Carolina
  • Reston, Virginia
  • Tewksbury and Foxborough, Massachussetts
  • Mexico City, Mexico
  • Pune, India

CompuCom is committed to leading by example and helping clients drive continuous improvement. We independently audit our our centers annually to ensure peak performance of our operations, formally reviewing all practices and discussing the latest industry trends. The audit quantifies service effectiveness, based on stringent performance standards, including criteria for best practices in service strategy, operations, assisted and non-assisted support, depot and field service, and performance metrics. Audits examine process standardization across functional units, client satisfaction, service delivery processes, operational performance, staff development, and key organizational interfaces. Each annual audit encompasses the following steps: document review, associate meetings, voice of the client, findings and continuous improvement, benchmarking, best practice sharing.

The potent combination of an effective IT asset management life cycle, an efficient service delivery process, a world-class service desk, and a mutually beneficial relationship methodology results in an unprecedented Integrated Infrastructure Management™ solution for the industry-standard computing environment.



Our Corporate Overview Brochure is now available for download.